Frequently Asked Questions

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When should I replace my shoes?

Don't wait till you have gaping holes. Footwear is only designed to last 1-2 years even with only moderate wear. General rules to follow: the shoes you wear 80% of the time should be replaced once a year.  Research has shown that running shoes break down and need to be replaced after 800 km of running. 

How long do orthotics last?

The average orthotic will last 2-4 years depending on how often you wear them and what materials they are made of. I recommend that you have your orthotics checked every 2 years to ensure they are working optimally for you. Over time breakdown will occur and minor adjustments or rebalancing can help them last longer.

What do i need to be seen by Jennifer?

All you need is an appointment!  But if you plan to claim any pedorthic products through a private health care plan, your insurance will require a referral or prescription from a medical doctor. Contact your insurance provider to find out how much coverage they provide and what other information they will require.

what should i expect at my first appointment?

Slip off your shoes and socks, roll up your pant legs, and have your foot and leg posture and movement checked while you are standing, walking and seated. Once Jennifer understands your foot needs, she presents your treatment options that include footwear education and orthotic options if appropriate. Molds of your feet can be taken at this time.

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Hard vs. soft shoes...which is better?

While many people want to sink their feet into something soft and cushiony when their feet hurt, sometimes this can make things worse. Too much cushion can be a bad thing. Research has shown that we are more efficient, have better feedback to our nervous system, better balance, and more appropriate movement patterns when we wear a supportive cushioned shoe instead of marshmallow soft shoe. But that doesn't mean we need hard shoes. Jennifer can assess to determine your needs and help you make smart choices for footwear.